Mediation & Dispute Center

If a transaction does not go as expected, RankValut offers a structured dispute resolution process.

Before Opening a Dispute

• Contact the seller directly through the order page — most issues are resolved quickly.
• Check the order status and delivery instructions.
• Review our FAQ for common questions.

How to Open a Dispute

1. Go to the order page for the transaction in question.
2. Click "Open Dispute" and describe the issue.
3. Provide any relevant evidence (screenshots, messages).
4. Our mediation team will review and respond within 48 hours.

What Happens Next

Our team reviews both sides, examines evidence, and makes a fair determination. Possible outcomes include:

• Release payment to seller (delivery confirmed).
• Refund buyer (item not delivered or not as described).
• Partial refund (partial delivery or minor issues).

Contact Mediation

For escalation, email mediation@rankvalut.com.