RankValut Help Desk
Answers first. Human help when you need it.
Search the guides, check a case, or open a private ticket. Support threads are scoped to the people involved and stay attached to the evidence that matters.
Search is local and instant. No support message is sent until you submit a ticket.
Browse by intent
What can we help you solve?
Account & access
Sign-in, email, phone verification, and profile help.
Buying & orders
Reservations, delivery questions, and order safety.
Selling on RankValut
Seller applications, listings, and storefront basics.
Safety & trust
Report suspicious activity and keep evidence in-app.
Games & services
Catalog coverage, category requests, and listing rules.
A transaction issue
Get staff help on an active order without leaving the thread.
Popular answers
Resolve the common things quickly
How to keep a transaction safeKeep communication, delivery evidence, and issue reports inside RankValut. Never share passwords, recovery codes, or payment details in chat.What should I do if delivery is late?Message the seller from the order thread first. If the issue remains unresolved, request staff support while the order is still active.Why do I need phone verification before ordering?Phone verification is a launch safety control that reduces account abuse before an order reservation can be created.How are seller listings reviewed?Seller applications and listing submissions are reviewed before an offer can appear as active. Keep descriptions specific and verifiable.How do I request a missing game?Sign in, open the catalog request form, and include the official game website plus the categories you need.How do I create a RankValut account?Use the Create account flow with an email address, a strong password, and a unique username. Confirm the email before using account-only features.What should I do if I cannot sign in?Check the address and password, then use password recovery. Never share a session link or one-time code with another person or a seller.Why is email or phone verification required?Verification helps protect accounts and reduces abuse. A verified phone is required before placing an order in the current product flow.How do I update my profile and username?Open account settings to review your display name and profile details. Choose a username that does not impersonate another person, brand, or seller.How do I protect my account with two-factor authentication?Open security settings and enroll an authenticator when the setup is available for your account. Keep recovery codes offline and never send them to support or a seller.How do I find the right listing?Search by game, item, account, or service, then compare the category, description, delivery scope, seller reputation, and current availability before reserving.What should I check before reserving an offer?Read the full description, delivery window, region or platform limits, and seller history. Ask questions in the RankValut conversation before committing to an order.Does a reservation charge my card?No. The current preview only creates a pending reservation and does not collect, hold, or release money. Do not exchange payment outside an approved RankValut checkout.What if a seller is late or does not deliver?Message the seller in the order thread, keep the order open, and include the promised delivery time in a support ticket if the issue remains unresolved.Should I confirm delivery before checking the item?No. Confirm only after you have received and checked the complete delivery against the listing. Keep screenshots and conversation evidence if anything is missing.Can I cancel a pending reservation?A participant can cancel an eligible pending order in the current preview. Payment refunds and relisting rules depend on the future payment provider and published policy.How do I contact a seller about an order?Use the order conversation so the messages stay attached to the order. Do not move delivery or payment discussions to Discord, WhatsApp, or another private channel.How do I become a seller?Create an account, complete the seller application, and wait for review. Approval is required before submitting listings for moderation.How do I publish a listing?Choose the correct game and canonical category, describe exactly what is included, set a realistic delivery scope, and submit the offer for review.What makes a listing acceptable?A listing must be specific, truthful, legally permitted, and deliverable as written. Do not use misleading titles, copied descriptions, randomised outcomes, or unapproved external contact details.Where should seller and buyer communication happen?Keep order and delivery communication inside RankValut. Platform messages provide the context staff need to review a report; off-platform conversations may not be verifiable.How are seller ranks calculated?Seller ranks use completed orders, terminal-order completion rate, active reviewed listings, and a capped category bonus. Higher ranks require all of their minimums; they do not guarantee a sale, override moderation, or replace identity and payout checks.When can sellers withdraw earnings?Seller payouts are not enabled in the preview. We will publish supported methods, fees, reserves, verification, and timing after the payment provider and legal policy are approved.What should I do if a seller asks for off-platform payment?Do not pay, click unknown links, or share credentials. Keep the message, report the listing or order, and open a support ticket with the relevant order and evidence.How do I report suspicious activity?Use the listing, order, or conversation context when opening a ticket. Include the account or listing link, a short timeline, and screenshots without exposing passwords or recovery codes.What evidence should I keep for a support case?Keep the order ID, listing details, timestamps, delivery records, and relevant in-app messages. Redact payment credentials, authentication codes, and unrelated personal data.What items and services are not allowed?Do not list illegal, stolen, counterfeit, hacked, malware-related, deceptive, or rights-infringing goods. Platform and publisher rules also apply, even when an item is digital.Why is a game or service missing?The catalog is reviewed in stages. Submit the official game website and the categories you need so an administrator can assess coverage without implying endorsement.Which marketplace categories are supported?The launch catalog groups accounts, currencies and items, top-ups, keys and DLC, gift cards, subscriptions, mobile recharges, boosting, and other digital services.How do I open a transaction support case?Sign in, open Help Center, choose the order issue category, add the order ID, and describe the requested outcome. Staff can invite the other order participant when their response is necessary.Can staff join a buyer-seller conversation?Yes. Staff can join an eligible order-linked support case and keep the participants, messages, and audit trail together. Do not create duplicate cases for the same issue.How do I check my ticket status?Open Help Center while signed in to see your support activity and ticket timeline. Reply in the same case so staff do not lose the relevant context.What happens when a ticket is closed?A closed ticket becomes read-only for the current workflow. If the issue is genuinely new, open a new case and link the prior ticket rather than editing old evidence.
Still stuck? Open a private ticket.
Choose the right category, include the order ID when relevant, and keep sensitive evidence inside RankValut. Staff can invite the other buyer or seller to an order-linked case when their response is needed.
Sign in to contact supportYour support activity
Sign in to see ticket history, reply to staff, and reopen a case with its full timeline.